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Return and Refund Policy

Product refunds are valid for 30 days from the day the hearing aids have been fitted for you, the customer, or 30 days from the date the hearing aids have been shipped to your address if you chose to fit them by your local audiologist.

To return the hearing aid and any accessories you purchased from us follow the following steps:

 

1. First get in touch in writing to info@hearingnow.co.uk to receive instructions,

2. Contact DHL or UPS or any other reputable couriers for pickup and shipment of the item(s). You need to insure the items for the purchase amount. We highly recommend using tracked postage. Also please email back the proof of postage you received from the courier or the post office when returning any item to us.

3. Upon successful return of the item, we will inspect them and if there is no violation of our Terms of Sale (issues such as physical stress on the hearing aids, cracks, moisture, used out of the scope) we will immediately refund the total price paid to HearingNow.

4. Please note that for the bank to process your refund and the fund to settle in your account it might take anywhere between 9 to 14 days from the day we receive and approve your refund.

 

Note: We are not liable for any fees you paid to local audiologists for testing or tuning services or any other reasons.

When does the 30-day period start?

The 30-day period to refund your hearing aids will start from the date that we fit the hearing aids for you, or the date we ship the product to your address if you chose to use a local audiologist to fit the hearing aids for you. Returns must have a posting date no more than 30 days after the date of the fitting session.

Can I return my hearing aids even if I simply don't like them?

Absolutely, this truly is a no-quibble, money-back guarantee.

Whom do I contact to refund my hearing aids?

Please contact us at our email info@HearignNow.co.uk prior to returning your hearing aids back to us.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

How fast do I get my money back?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, it can take about 7-10 working days for bank or credit card company to process and deposit the return on your account.

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