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Bernafon Support

This page provides resources and links that could help you with your Bernafon hearing aids:

  • Bernafon how-to-videos

  • Connectivity and streaming

  • Using the Bernafon app

  • Other technical issues

Please contact our customer support if you need any help with the Bernafon products that you purchased from HearingNow.

Bernafon Encanta Charger Plus portable power pack charger unit for Encanta hearing aids -
Keep in mind

  1. You can contact us at info@HearingNow.co.uk to ask for a copy of your receipt of payment and a copy of your Bernafon fitting report.

  2. Please note that your Bernafon hearing aids may not be fully charged (if rechargeable). Also, batteries are not included in the provision of the sales of your hearing aids and need to be purchased by the patient. 

  3. Please note that a pack of Bernafon silicon domes (sometimes two packs in different sizes) and a pack of disposable wax guards are in the box.  Try different size domes (if provided in different sizes) for the best fit; push them in as much as possible. Often better to wiggle them as the ear canal is often not straight. Domes should feel comfortable in your ear canal, not too loose or too tight.  If they are too loose, try the bigger size dome. If too loose, there is a chance of hearing feedback (whistling). The domes can be replaced about every 6 months.

  4. The wax guards on your Bernafon hearing aids must be replaced only if the little speaker that goes into your ear canal is plugged with earwax. Daily cleaning of the domes with a damp wipe would warrant the smooth operation of your hearing aids and avoid frequent replacement of the wax guard. Please refer to the small Bernafon brochure in your box or the Bernafon website for tips on cleaning your hearing aids. 

  5. Please note that your Bernafon hearing aids are registered with Bernafon UK for a 5-year UK warranty and aftercare (1-year International warranty).

  6. Please follow this link to connect your Bernafon hearing aids to your smartphone and the Bernafon app. This is required if you need to book online support and reprogramming. 

  7. We always emphasise safeguarding your Bernafon hearing aids against loss and theft. You can get an insurance policy for your hearing aids through our partner, or by adding your hearing aids under Personal Belongings in your Home Insurance Policy, so you can claim the cost of a replacement in case you lose them. 

  8. Any questions, please get back to us immediately. We are here to help.

How to prepare your Bernafon hearing aids for a remote Support Telecare session?

If you need help to adjust or tune up the sound of your Bernafon hearing aids, you purchased from HearingNow we can do it for you over a Remote Support. Please follow these steps:

  1. Book a Telecare appointment with HearingNow

  2. At the time of the appointment, make sure that your hearing aids are charged and connected to your smartphone and the Bernafon app. Also, your smartphone is connected to a high-speed Wifi.

  3. Open the Bernafon app, and tap on the More button at the bottom of the app screen.

  4. On the next page, tap on RemoteCare.

  5. On the next page, tap on Create Account. Use your email address to create an account with Bernafon.

  6. Log in to the account. Then come back to the RemoteCare screen and choose Waiting Room.

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The communication will start, and you will be able to see your audiologist on the App.​

Accessories

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