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Oticon Support

This page provides resources and links that could help you with your Oticon hearing aids on:

  • Routine maintenance 

  • Connectivity and streaming

  • Using the Oticon app

  • Other technical issues

Please contact our customer support if you need any help with the Oticon product that you purchased from HearingNow.

Oticon hearing aids support London - HearingNow
Keep in mind
  1. You can contact us at to ask for a copy of your receipt of payment and a copy of your Oticon fitting report.

  2. Please notice that your Oticon hearing aids may not be fully charged (if rechargeable). Also, batteries are not in the provision of the sales of your hearing aids and need to be purchased by the patient. 

  3. Please notice a pack of Oticon silicon domes (sometimes two packs in different sizes) and a pack of disposable wax guards are in the box.  Try different size domes (if provided in different sizes) for the best fit; push them in as much as possible. Often better to wiggle them as the ear canal often is not straight. Domes should feel comfortable in your ear canal, not too loose, and not too tight.  If they are too loose try the bigger size dome. If too loose there is a chance of hearing feedback (whistling). The domes can be replaced about every 6 months.

  4. The wax guards on your Oticon hearing aids need to be replaced only if the little speaker that goes into your ear canal is plugged in by earwax. Daily cleaning of the domes with a damp wipe would warrant the smooth operation of your hearing aids and avoid frequent replacement of the wax guard. Please refer to the small Oticon brochure in your box or see the Oticon website for tips on cleaning your hearing aids. Additional domes and wax guards can be purchased online.

  5. Please notice that your Oticon hearing aids are registered with Oticon UK for a 5 years UK warranty and aftercare (1-year International warranty).

  6. Please follow this link to connect your Oticon hearing aids to your smartphone and the Oticon Companion app. This is required if you need to book online support and reprogramming

  7. We always emphasise safeguarding your Oticon hearing aids against loss and theft. You can get an insurance policy for your hearing aids through our partner, or by adding your hearing aids under Personal Belongings in your Home Insurance Policy so you can claim the cost of a replacement in case you lose them. 

  8. Any questions, please get back to us immediately. We are here to help.

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