Rexton Support

This page provides resources and links that could help you with your Rexton hearing aids on:

Routine maintenance
Connectivity and streaming
Using the Signia app
Other technical issues

Since Rexton hearing aids are in technology and design very similar to Signia hearing aids most of the documents and support material is quite similar for both line of products. Please contact our customer support if you need any help with the Signia product that you purchased from HearingNow.

HearingNow Customer Support

Rexton hearing aids support page - HearingNow

Keep in mind

You can contact us at info@HearingNow.co.uk to ask for a copy of your receipt of payment and a copy of your Signia fitting report.
Please notice that your Rexton hearing aids may not be fully charged (if rechargeable). Also, batteries are not in the provision of the sales of your hearing aids and need to be purchased by the patient.
Please notice a pack of Rexton silicon domes (sometimes two packs in different sizes) and a pack of disposable wax guards are in the box. Try different size domes (if provided in different sizes) for the best fit; push them in as much as possible. Often better to wiggle them as the ear canal often is not straight. Domes should feel comfortable in your ear canal, not too loose, and not too tight. If they are too loose try the bigger size dome. If too loose there is a chance of hearing feedback (whistling). The domes can be replaced about every 6 months.
The wax guards of your Rexton hearing aids need to be replaced only if the little speaker that goes into your ear canal is plugged in by earwax. Daily cleaning of the domes with a damp wipe would warrant the smooth operation of your hearing aids and avoid frequent replacement of the wax guard. Rexton hearing aids are very similar to Signia hearing aids hence please refer to the small brochure in your box or see the Signia website for tips on cleaning your hearing aids.
Please notice that your Rexton hearing aids are registered with Rexton UK for a 5-year UK warranty and aftercare.
Please follow this link to connect your hearing aids to your smartphone and the Rexton app. This is required if you need to book online support and reprogramming.
We always emphasise safeguarding your Rexton hearing aids against loss and theft. You can get an insurance policy for your hearing aids through our partner, or by adding your hearing aids under Personal Belongings in your Home Insurance Policy so you can claim the cost of a replacement in case you lose them.
Any questions, please get back to us immediately. We are here to help.

How to prepare your Oticon hearing aids for a remote Support Telecare session?

How to connect your Rexton hearing aids to your iPhone?

Step 1 - connecting to the iOS

1. Go to Settings > Accessibility > Hearing Devices. Tap on any other hearing aids that might be already set up, and tap to forget this device.

2. Reboot your Rexton hearing aids by putting them on the charger, waiting for 5 sec and then removing them.

3. Rexton hearing aids should be detected on your iPhone Hearing Devices screen. Accept to pair them (twice).

Step 2 - connecting to the Rexton App

1. Run the Rexton App on your iPhone.

2. Follow the instructions until the app asks you to reboot your hearing aids.

3. Your Rexton hearing aids should be detected by the app. Familiarise yourself with the app functionality and contact us in case of any questions.

How to prepare your Rexton hearing aids for a remote Support Telecare session?

If you need help to adjust or tune up the sound of your Rexton hearing aids you purchased from HearingNow we can do it for you over a Remote Support. Please follow these steps:

Book a Telecare appointment with HearingNow
At the time of the appointment make sure that your hearing aids are charged and connected to your smartphone and the Rexton app. Also, your smartphone is connected to a high-speed Wifi.
Open the Rexton app, and tap on the menu button at the top-left corner.
On the next page tap on Help > Professional.
You can chat with our audiologist and suggest adjustments. Or if you already on an online remote support he will appear on your Rexton app and an adjustment session will begin.