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Hearing Aid repair and sales in London

Hearing Aid Repair and Reprogramming

Safe, Fast, Effective

We offer hearing aid repair in Dulwich and Crystal Palace, South London. We have the equipment to re-programme or adjust hearing aids sourced from major manufacturers including Phonak, Unitron, Oticon, Starkey, Widex, Rexton, Resound GN, Signia, and Bernafon. If your hearing aids no longer seem to provide as much benefit as they used to or need to replace the rechargeable battery of your hearing aids, you are in the right spot.

In our London clinics, we can service and reprogram hearing aids from Boots, Specsavers, Scrivens, Hidden Hearing, Amplifon, Hearing Supermarket, Wholesale Hearing, Pocket Hearing and Hearingaidsdirect.com 

Did you inherit a second-hand hearing aid from relatives? No problem, we can service and program them for you in one appointment.

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Hearing aid repair and reprogramming: Services
Hearing Aid repair and sales in London

Frequently Asked Questions

Answers To Your Questions About Repair of Your Hearing Aids

Where is your clinic? Where shall I go to repair and reprogram my hearing aids?

Our services are provided in Dulwich and Crystal Palace, SE London as well as home visits (book a home visit). Please see our Service Area and contact us to see if our services are available at your address.

How soon can I get my hearing aids repaired and optimised?

Please see our booking page to find out about the first available appointment to fine-tune and reprogram your hearing aids.

Do you charge spare parts if needed?

The cost of cleaning and dusting, retubing (if earmould), and any thin tubes or domes are included in the service fee. However, if we find a faulty element in your hearing aid (for example a faulty speaker in a RIC hearing aid) then the piece shall be replaced for a fee. The cost of the replacement pieces will be discussed and if agreed the job will be completed in front of your eyes.

How often should I do a reprogramming of my hearing aids?

The deterioration of the hearing thresholds of humans starts at about age 50. The slope of the decline is a function of your genetics, your overall health, your medication, and whether you have been exposed to a noisy environment (work or hobby). Therefore the rate of the decline can be different from person to person. If you feel that your hearing has gone down and it is about 2-3 years since you had a full hearing test, then best do a hearing test that would result in reprogramming your hearing aids.

Can I send my hearing aids to your clinic for repair?

Yes. If you are not able to visit any of our clinics in London then the alternative would be to send them for repair through a registered courier.  Please note the following instructions before sending your hearing aids for repair:

  1. Write your full name, address, contact telephone number, email address and a description of the fault. on a piece of paper.

  2.  Wrap your hearing aids in a kitchen roll paper, so it isn’t rattling around in the box/container, then insert your written note before securely sealing your parcel.

  3. Forward it through Registered Royal Mail to our address below:

 

HearingNow (hearing aid repair)

Lordship Lane Surgery

417 Lordship Lane

SE22 8JN, London

What happens next?

  1. Once we've received your hearing aid our technicians will take a look at it to see what work needs to be done.

  2. We'll then contact you with your free, no-obligation quote. Please note - Check your Spam/Junk files regularly If you're using either GMAIL or HOTMAIL accounts.

  3. If you decide you would like to go ahead with the proposed repair of your hearing aids, we'll repair your hearing aid and get it back to you within 3-4 days. 

  4. You will be sent a payment link or will be called to collect the payment over the phone. We accept major credit cards and Paypal.

  5. If you don't want us to proceed with the repair, we'll send your hearing aid back to you at no extra cost.

How long does it take to repair my hearing aids?

Repair of your hearing aids will be done in front of your eyes if done in the clinic and during in-home visits. If we receive your hearing aids by post, it depends on the nature of the fault in your hearing aids. We will turn around your repaired hearing aids in:​

  • 1-2 working days if it only needs a service and a replacement of a piece that we have in our inventory

  • 7-10 working days if it needs to be sent to the manufacturer for the repair of the electronics. In such a case, we will inform you prior to sending your hearing aids to the manufacturer for repair to discuss the case and receive your consent for the repair time and the cost of the repair.

What type of hearing aids can you repair?

We can repair receiver-in-canal (RIC), behind-the-ear (BTE), in-the-canal (ITC), complete-in-canal (CIC) and invisible-in-canal (IIC) hearing aids.

What brand of hearing aids can you repair?

HearingNow is an official representative of Oticon, Starkey, Signia, Resound, Widex, Unitron, Rexton, Phonak and Bernafon hearing aids. We can repair ITC, ITE, BTE and RIC hearing aids of any of the named brands of hearing aids. 

Can I come for a repair of hearing aids and reprogramming?

Sure, when you book for a repair of your hearing aids, we can also do a hearing test and if you need a reprogramming of your hearing aids we can do a hearing test, repair and reprogramming of your hearing tests in one session.

Do you do home visits to repair my hearing aids?

Yes. You can book for a home visit to service or repair your hearing aids. Please book a home service repair for your hearing aids here.

Do you do second-hand hearing aids help?!

Yes, we can help you with the service, cleaning, readjusting and reprogramming of the second-hand hearing aids that you received or inherited from your relatives. It would be a great saving for you if you received a pair of premium hearing aids from relatives or friends. We will do a hearing test for you to understand your hearing loss and if the second-hand hearing aids you received are suitable for your type and level of hearing loss we can program them for you right away. We have all the fittings and accessories to make them right and sound like new!

Do you replace rechargeable batteries?

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Yes, we do provide battery replacement for your rechargeable hearing aids. Except for Oticon hearing aids the rest of the makes and brands of rechargeable hearing aids need to be sent to the manufacturer. Please book a repair appointment in one of our clinics or ship your hearing aids to our clinic (use the above address on this page). The current fee for a replacement of one rechargeable battery is £89 and for two is £175 (including VAT and shipment cost).

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