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Hearing aid service and repair

Name: Hearing aid service and repair
Price: 275 GBP
Availability: InStock
Rating: 5 (17 reviews)

Rating is 5.0 out of five stars based on 17 reviews

We provide service and repair services for Signia, Oticon, Bernafon, Unitron, Phonak, ReSound GN, Rexton, Widex and Starkey hearing aids. This is a service for you if:

- Your hearing aids are out of warranty, and they need service and repair.

- You inherited hearing aids, and they need hearing aid service and repair.

- You bought second-hand hearing aids, and they need repair.

How this will be done:

All the repairs and services will be done by the manufacturer of your hearing aids in the UK.
If the manufacturer replaces the aid or the inside electronics, the prescription and the settings of the hearing aid may be deleted. In such an event, you'll need to visit a local audiologist for reprogramming of your aids after the repair. If you provide your latest hearing test results, we could program them on a first-fit basis at no extra cost.
We receive your hearing aids and ship them to the respective manufacturer for repair. When we receive them, we will ship them back to you via registered courier.

Have questions:

Please send us your questions using the form on this page, or to info@HearingNow.co.uk

Note: Change in the hearing aid settings

Please note that we do our best to transfer the settings from your hearing aids to the set after the repair; however, if your hearing aids are completely dead, we will not be able to do that. In such an event, you might need to visit a local audiologist to do a fresh hearing test and programming. Please let us know if you have a recent audiogram and you wish us to program the aids after the repair with your recent audiogram before shipping them back to you.

Please note

We cannot service or repair NHS hearing aids; please contact the supplier who provided you with the NHS hearing aids for service and repair.
Specsavers Advance hearing aids can only be repaired by Specsavers.
AudioNova hearing aids can only be repaired by Boots Hearing.
The shipping cost of orders to International destinations will be based on your destination and will be calculated at checkout. We use DHL for International shipments.
If you need domes, a different power or a wire-length receiver for your hearing aids, please visit the hearing aids consumables section of our store and place a separate order; let us know if you are not sure about this and need consultation.
Please note that all hearing aid manufacturers stop supporting technologies older than 7 years. If unsure, please use the form at the bottom of this page to check with us before sending your hearing aids for repair.

To proceed...

a. Pay the service fee via this page and get your order number

b. Send your hearing aids via registered and tracked Royal Mail to our clinic at the following address. Please leave a note with your order number, describing the fault, as well as your details and return address in the shipment.

c. Share the tracking number of the shipment with us: info@hearingnow.co.uk

Our address:

Vita Health - HearingNow

Jubilee Stand

Crystal Palace Park

SE19 2BB, London

United Kingdom

Questions

Please use the form at the bottom of this page to send us your enquiries.

What is included in this service:
This service is for the repair of your hearing aids.

Complementary service (separate charges apply):
- Replacing the battery for rechargeable hearing aids
- Fitting a different-length speaker/receiver unit(s)
- Domes and other fittings
Please communicate your concerns to info@HearingNow.co.uk or WhatsApp: +44 7 598 857 638

From £275.00

VAT Included

Brand

Fitting

What is the nature of the service?

0/500

Reviews

Rated 5 out of 5 stars.

5.0 | 17 reviews

17 reviews

Tony O Donnell

Rated 5 out of 5 stars.

1st class service.

I have been trying for months to get one of my aids repaired. I had bought them overseas while I was living there.

Unfortunately I couldn’t get them looked at in the UK as I hadn’t bought them here. That was the line that I was given, but we can sell you new aids.

Hearing now agreed to repair them, when I got them back I couldn’t believe how good they were compared to the NHS aids that I keep as spare. Life changing.

I am so grateful to Hearing Now for their excellent service.

Was this helpful?

HearingNow

Dear Tony, thank you so much for such lovely feedback. We are happy that you are satisfied with the repair and service of your hearing aids. Please do not hesitate to get in touch if you require any assistance with your hearing aids in the future.

Very best, Nejad, HearingNow.

Matthew

Rated 5 out of 5 stars.

Repair

After the excellent service I received when purchasing my Starkey hearing aids. I have worn them for over a year and a half now and was having an issue with one of them charging.

Koorosh asked me to send them in and literally within a few days I had received a brand new pair. Exemplary service and a complete gent to deal with. I would recommend to anyone. The advice, attention to detail, customer service and after care has been first class. Thank you so much

Was this helpful?

HearingNow

Many thanks Matthew; much appreciated.

Use the form on this page to send us your enquiries

Interested in this hearing aid?

Use the below form to send us your hearing test results

You'll receive the go ahead to purchase this hearing aid.

You come to our clinic for fitting, or we program and ship your hearing aids

You receive your hearing aids

We tune up your aids remotely when/if needed

Enquiry

Send an Enquiry

Are you interested in this product?

Call 0800-001-6638

Whatsapp: 07 598 857 638

or complete and send us this form.

Please attach your audiogram for a free consultation and suitability assessment. Please let us know if you are a first-time user or currently use hearing aids, and if so, what model/brand?

Hearing aids warranty

- Our hearing aids come with a range of warranty terms. Please read the product description for more details.

- 1-year manufacturer's UK warranty on accessories, including Assistive Hearing Devices (AHD), chargers, remote microphones, TV streamers and other associated electronics.

Hearing aids aftercare

We provide aftercare for all the hearing aids you purchase from HearingNow over their lifetime. The aftercare services of the hearing aids may include online or in-clinic fine-tuning of the hearing aids, minor fixes and repairs, replacement of the domes and other accessories of the hearing aids, liaison with the manufacturers of your hearing aids to repair or replace them when and if needed.

In-clinic - Our hearing aid aftercare will be free of charge for the first 3 months from the date of purchase, and then standard clinic fees are applicable for in-clinic visits.
Telecare - Online telecare aftercare will be free of charge for the warranty period of your hearing aids. Note: Remote telecare requires the hearing aids to have Bluetooth, so there will be limitations for non-wireless hearing aids. Please contact us if you need further clarification for the model of hearing aids you want to purchase.

Please read more about our Warranty and Aftercare policy here.

Product refunds are valid for 30 days from the day the hearing aids have been fitted, or 30 days from the date the hearing aids have been shipped to your address if you chose to fit them by your local audiologist.

The customer is responsible for returning postage costs back to our office in London, UK. We highly recommend using tracked and insured couriers such as UPS and DHL. Please read more about our Return and Refund Policy here.

UK shipments

Free UPS or DHL Express delivery is available for all shipments to the UK.

Delivery times vary depending on your location and address (usually 5-7 working days)
Deliveries are insured and tracked
Our prices are all-inclusive of the UK VAT

International shipments

Flat shipment and handling will be added to the International shipments.

Please note that there might be Import Taxes / Customs duties at your country's local rate when you receive your shipment. HearingNow is not liable for any fees levied by your country. DHL/UPS will contact you to arrange payment of any customs duties and taxes due.
Please contact us if you require more information regarding shipping, duties and taxes.

Free Consultation

We offer a free pre-purchase consultation to ensure that you buy a pair of hearing aids that work best for you. Please use the above form to send us a copy of your latest hearing test so we can run your test results on hearing aid manufacturers' software and develop a preliminary assessment for you to understand your options. The objective of this consultation is for you to make an informed decision about purchasing your hearing aids.

Fitting

The hearing aids will be programmed and shipped to your mailing address at no additional cost. We will contact you to ensure they sound clear and natural, and, if needed, you may book an in-clinic appointment for a fresh hearing test and adjustment, or an online adjustment session.