Your pathway to a pair of premium hearing aids
Your pathway to hearing better in 3 steps: 1. Test 2. Order 3. Fit
Our comprehensive hearing care entails in-clinic and home visits (only in London) to test your hearing, and fit your hearing aids but also includes online sessions to adjust and fine-tune your hearing aids.
1 . Have a Hearing Test
You will start with a proper hearing test by a qualified audiologist to ensure that:
You do not have a referable case (to GP or ENT; such as infection, pathology, etc.)
Your hearing problem is not due to ear wax build-up
We have a good understanding of the type of your hearing loss, hearing thresholds and other audiological details of your hearing loss so we can advise the most suitable management plan for you.
Your options for a hearing test:
In London: Book an in-clinic or a home visit hearing test with HearingNow (book online). Your payment for a hearing test will be credited against your purchase of hearing aids with us (minimum purchase of £1,500 applies).
Not in London: Do your hearing test with a local audiologist and forward the results to info@HearingNow.co.uk for a free consultation.
2. Order Your Hearing Aids
Based on your hearing test results,
We will discuss your hearing loss and choices of hearing aid
We will send you a link to purchase your aids from our website
We will place the order with the manufacturer. Your aids will arrive in about 3-5 working days
If you are within our service area we will book you for a fitting session in one of our clinics in London or a home visit. If you are outside our service area:
We set up your hearing aids so you use them right away
You will receive the hearing aids by courier, ready to use
You could book a remote telecare session for further adjustments, or you can contact a local audiologist for further fine and tuning (if required)
Please contact us if you have any concerns about this step.
3. Fitting, aftercare and follow up
With a purchase of any hearing aids from HearignNow, we will provide an in-clinic or a home visit fitting session free of charge. In the fitting session, we will make sure that your hearing aids are comfortable, and sound loud, clear and natural. Also, we will set up the App for the hearing aid on your smartphone, we will demonstrate how to use the App, the charger, cleaning and maintenance of the hearing aids, and all you need to know to be able to get the best of your hearing aids.
Future follow-ups for any readjustment and reprogramming of your hearing aids will be done online and will be free of charge over their warranty period. Home visit follow-ups can be arranged at standard fees.
All our hearing aids are under a 5-year extended UK warranty. Please see our Warranty of Aftercare. In the event that you are not happy with the fitting or the sound of your hearing aids, you will have 30 days from the date of the fitting to return them and receive a full refund of your purchase.
We Listen, We Care
Shop with Confidence
What brands of hearing aids do you offer?We offer a wide range of brand digital hearing aids. We are official representative of Oticon, Phonak, Widex, Signia, Starkey and Resound GN in London UK.
What is your area of service?Our area of service for home visits is SE and central London. If in doubt whether you are inside our coverage area please contact us before booking any appointment. If you are not within our service area but have a question about our services and products, or need a consultation with an audiologist about your hearing loss or the choice of hearing aids please book a free online consultation here.
What is your refund policy?If you are not happy with the fit or the sound of your hearing we will do our best to adjust and tune it over a telecare session. However if you are still not happy with your purchase, we will fully refund your money up to 30 days after the fitting of the hearing aids, no fuss, no question asked. Please see our Return and Refund Policy for more information.
What type of hearing aids do you provide?We visit you at your home, hence we will be able to take impressions from your ear canal and provide you with a pair of earmolds or canal mould if required. Our range of hearing aids include: - Receiver in canal (RIC) - Behind the ear (BTE) - In the ear (ITE) - Completely in the canal (CIC or invisible hearing aid)
How do I get my money back if I decide to return the hearing aids?You will have 30 days from the fitting session to try and if not happy to return your hearing aids and receive full refund. Please see our Return and Refund Policy for the steps you need to take to return your hearing aids.
What if I started feeling that my hearing aids need adjustment?All future reprogramming and readjustment of the hearing aids over their the warranty period will be done online and through telecare system that is part of the App of your hearing aid. This service will be free of charge over the warranty period You would also have the option of booking a face to face appointment with our audiologist for free, or a home visit at our standard service fee.
How your prices are much lower than high-street hearing care shops?We are a small company with minimum overhead. That is why unlike Hidden Hearing, Boots and Specsavers we can afford offering brand hearing aids at a much lower price.
Where can I learn more about the brand hearing aids?You are more than welcome to contact us with any questions about our brand hearing aids. You will be in touch directly with our audiologist.