Follow-up for hearing aids

Cancellation Policy

Cancellation, Rescheduling and Refund Policy Please give plenty of heads up if you have to cancel or reschedule a home visit or in-clinic appointment. We will fully refund your deposit if at least 24-hour notice is given for the cancellation of an in-clinic or home visit appointment. You can reschedule or cancel an appointment from your admin panel on our website, our App, or by contacting us on our phone lines. Your payment will be used against the administration of cancellation of your appointment if less than 24-hour notice is provided. No Ear Wax Found Your payment will be used against the time of the clinic to run a visual examination of your ears, video-otoscopy, and possible referral to the GP, hence your payment is not refundable in case there is no ear wax to be removed.